IS Strategy, Governance & Transformation
In a complex and demanding environment, Beijaflore accompanies IS department in the management and transformation of
the IS function, in order to guarantee its conformity and performance.
Our intervention is based on a deep expertise of transverse or specific issues met in IS strategy, governance and
Reflection and strategic choice, governance steering and organization, portfolio management, risk identification and
risk management, organization and processes transformation, sourcing, are key independent and complementary parts of our offer.
Discover the details of this offer
Business highlight : Optimize Call Centers
In the current context, client service is certainly a hot topic for companies, and so are call centers as a key interface.
Reduce costs, enhance customer experience, generate additional revenues...
What are the levers to optimize call centers ?
- Industrialized and balanced KPIs
- Information system
- Customer oriented organization...