Digital

Acquiring and retaining customers is the driving force behind corporate performance. Companies can optimise the quality of their customer relationships through the regular update of their service offerings and the adaptation of their sales tools to technological evolutions.

One of our Consultants worked for a leading French car manufacturer as a project manager on the re-design of sales tools available to French and international partners.

Achievements :

• The identification of business issues with partners
• The assessment of the alignment between new tools and identified business issues
• Coaching and partners training
• Post-deployment monitoring of tools and support for users

The constant evolution of markets forces companies to equip themselves with innovative tools in order to maintain their attractiveness and their level of competitiveness.

For six months, one of our Managers advised both the sales director and the IT teams of a large subsidiary of a petroleum group on the implementation of Microsoft Dynamics 365.

Achievements :

• The audit and the optimisation of the customer’s technological environment to ensure the proper integration of the solution
• Project organisation, identification and planning of milestones
• The preparation and the launch of change management plans for users

The development and deployment of a digital strategy involves major investments by companies. The implementation of a digital roadmap enables them to control these investments and ensure their profitability.

For a year now, one of our Senior Consultants has been working for a major retail player on defining the digital roadmap and optimising the timing of associated projects.

Achievements :

• The creation of a community of project managers to identify and understand business and technology issues
• The transformation of the digital roadmap into a project roadmap
• The implementation of a budget plan
• The preparation of investment files and presentation to the approval committee and the management committee

CIOs deal with increasingly complex requests requiring the launch of structuring programs. Streamlining and adapting IT governance rules is one of the major challenges facing CIOs to ensure alignment at a group level.

For eighteen months, one of our Managers, two Senior Consultants and four Consultants worked on supporting the IT and business departments of the worldwide insurance subsidiary of a major banking group (22 entities worldwide and more than 7,000 users) in streamlining their governance rules.Their achievements:

• The construction of the Data Governance roadmap & CIO visibility dashboard
• The identification of key users and golden data as part of the IT service improvement
• The deployment of new project management, IT and compliance procedures, and the enhancement of the existing methodological procedure

The constant evolution of technology allows companies to have ever more innovative working environments. As a result, companies must ensure the availability and performance of existing tools.

For six months, four of our Consultants worked on migrating more than 30,000 users existing workstations of a major insurance company to Windows 10 / Office 365 solutions.

Their achievements:

• A precise mapping of the existing applications, and the management of all application remediation, tests and validation required under Windows 10
• The implementation of a “Champions” repository to facilitate the dissemination of best practices, in the form of a macro under Office Pro Plus

Technological innovations provide access to ever more powerful tools. However, CIOs must control investments, manage their technological assets and support operational teams in rationalising and monitoring their costs.

For eighteen months, one of our Managers and four Consultants worked on implementing software asset management (SAM) solutions for several subsidiaries of a major French bank.

Their achievements:

• The management of software inventories, of infrastructure audits and of relationships with key softwares: Microsoft, IBM, Oracle, CA …
• The creation of contributor communities around the world
• The rationalisation of the costs related to software licenses (-6%) and the management of the deployment of SAM among the bank’s hubs (US, UK, APAC …)

The implementation and deployment of major IT transformation programs is leading to companies making significant investments. The constant evolution of economic conditions sometimes forces a review of costs as well as mid-term optimisations.

For one year, one of our Program Managers worked with an international retailer on optimising the costs of the WAN transformation program covering France and eight other countries.

Achievements :

• The transition from a mono-operated WAN to a multi-operated WAN
• Program management and monitoring of financial performance

The single operator has been put back into competition and the costs have been optimised by several hundred thousand euros.

Cloud computing technology is a real accelerator of digital transformations for businesses. Its implementation requires IT departments to streamline infrastructure and adapt their processes.

For nine months, one of our Senior Consultants and two Consultants worked within an international group of luxury cosmetics on the control of its cloud transformation.

Their achievements:

• The migration of strategic applications (e-commerce and supply chain) in compliance with the requirements
• The establishment of the Design Authority
• The update of the existing project management processes, and of the maintenance of the Iaas infrastructure operational conditions

From support functions to sales forces, users are becoming increasingly demanding in terms of operational efficiency, customer service and agility. To meet these requirements, CIOs regularly take steps to improve their service levels.

For two years, a team of seven Consultants worked at a major banking group as part of the process of improving service levels and taking charge of telephony and multimedia infrastructure development projects for all Group business departments (150,000 employees).

Their achievements:

• The management of outsourced services
• The management of telephony and multimedia infrastructure development
• The service levels and production security improvement

The ongoing digital revolution forces companies to change their work habits, to transform their business model and to digitise their services.

One of our Consultants worked as an E-Commerce Project Manager on the transformation of online stores for a major business in the telecommunications sector.

Achievements :

• Daily management of the various transformation projects and teams in charge of projects
• Monitoring of compliance with the Quality / Cost / Timeframe project commitments
• The implementation of KPIs to measure the impact of this transformation on the group’s stores’ turnover

The success of trading teams is based on their knowledge of the market and their level of responsiveness to the information that circulates there. The quality and agility of the tools they use is one of the strengths of their performance.

One of our Consultants worked at a large French bank to support the Market Data Administration teams in the evolution and continuous performance of their front-back processing applications.

Achievements :

• The management of the market data repositery
• The parameterisation of bonds in the Front Office / Back Office systems
• The creation of a data analysis tool
• The creation of a trainings follow-up tool with a Lean Management approach

Like the other business sectors, the banking sector must adapt to the digital age and associated changing consumer habits. To remain competitive, market players must offer their customers more responsiveness and flexibility in their daily service offerings.

One of our Consultants worked as an Agile Project Manager on the creation of a new digital tool for managing bank levies, within a partnership context between two major banks.

Achievements :

• The creation and coordination of the project team
• Definition of the product visual identity, functionalities and user paths
• Launch of the product and support of business teams in their transformation
• The deployment of the product to 4,000 users